What happens when you order

1. Who sells

Zavod Artisa, Zvezda 18, 1000 Ljubljana, Slovenia. VAT ID: SI65842855. Company registration number: 1663593. Email: [email protected].

2. What we sell

A personal reading of one birth chart, as a printed hardcover book with the chosen cover and the name of the person it is for, or as a PDF you download. Each one is made for the birth chart you pick. The book comes with the cover you choose. The photos and descriptions on the site show what you will get.

3. How an order works

You pick or calculate the birth chart, choose the product and cover, check the details in the cart, and pay. Please read the details on the last step: they are printed exactly as you give them. Your order is confirmed when we send you the order confirmation by email. We keep the order, and you can find it in My astro. We handle orders in English.

4. Prices and payment

Prices are in euros and include VAT. The total on the last step is what you pay, shipping included. You can pay by card, Apple Pay or Google Pay through Stripe, which handles your card details, so we never see them. We never charge you twice.

A discount code is entered at checkout. It cannot be exchanged for cash, and one order takes one code.

You get a receipt by email once you have paid.

5. Delivery

We print and send your book within three or four working days. After that, delivery time depends on where you live and the carrier. If we have not delivered within 30 days of your order, you can cancel it and we will refund you. Shipping is free to the countries in the list at checkout. Please give an address where someone can receive the book. Outside the EU, your country may charge customs duty, import VAT or a handling fee when the book arrives. They are not part of our price and you pay them. Many countries do not charge anything on books, but each one decides. We send a book's tracking number, if the carrier gives one, in the email that tells you it is on its way.

A PDF reading is available in My astro as soon as the payment is confirmed, and we send you the link by email.

6. Changes before printing

The reading is made from the birth details you give. If you notice a wrong detail, such as a birth time or a spelling, write to us as soon as you can. Before the book goes to print we change it for free. If the book is already being made, a corrected one costs €19. If it has already been sent, it costs €24. Any other mistake we put right for free.

7. The right to withdraw, and our refund

In the EU you can usually cancel an online purchase within 14 days. That right does not apply to goods made to your specification or clearly personalised. Every reading here is made for one birth chart, with a name on it, so the 14-day right of withdrawal does not apply to it. We say so here and again before you pay.

We give you more than the law asks. If you are not happy with your reading, write to [email protected] within 30 days of delivery, or of purchase for a PDF, and we will refund the price you paid to the account you paid from, within 14 days. You do not have to send the book back.

8. If something is wrong with it

If your book arrives damaged, misprinted or not as described, or the PDF will not open, write to us with your order number and, for a book, a photo. We send you a new one or refund you, at no cost to you. This is on top of your legal rights, which stay as they are: in the EU, goods and digital content that do not match what was sold are covered for two years.

9. Complaints

Write to [email protected] with your order number. We reply as soon as we can, usually within one working day. We answer within eight days. If you are right, we put it right within 30 days at the latest.

10. Other terms

Our terms and conditions and privacy policy also apply. Slovenian law applies, and if you are a consumer you keep the protection of the country where you live. If we change these terms, the ones in force on the day you ordered apply to your order. We do not take part in out-of-court dispute resolution at the moment. The body we recognise as competent for out-of-court consumer disputes is the European Centre for Dispute Resolution (Evropski center za reševanje sporov), Tomšičeva 6, 1000 Ljubljana, www.ecdr.si. You can also take a dispute to the courts.

Also: Privacy Terms & conditions Cookie policy Contact us
Stock images by Depositphotos