How we handle your data

1. Who we are

MyAstroBook is run by Zavod Artisa, Zvezda 18, 1000 Ljubljana, Slovenia. VAT ID: SI65842855. We decide why and how your personal data is used, which makes us the "controller" under the General Data Protection Regulation (GDPR). You can reach us at [email protected].

Our privacy contact person is Tina Mrkšić. You can write to her at [email protected].

2. What we collect, and why

Birth details and your chart

The name for a birth chart, the date, time and place of birth. We use them to calculate the chart and write the reading, and to keep it in your account. Why we may use them: we need them to give you what you asked for.

If you enter another person's details, for a gift for example, you are responsible for being free to do so. Please tell them.

Your account

Your email address and a password, which we store only in scrambled form. Why we may use it: it is needed to run your account.

Your orders

Your name, delivery address, telephone number (for the carrier, if you give one), what you bought, and whether it was paid. Why we may use it: it is needed to deliver your order, and the law makes us keep accounting records. Slovenian law says ten years, and we keep every order that long.

Payments

Card payments are made on Stripe's own secure page, so card numbers never reach us. We get a confirmation that the payment went through.

Messages to us

What you write in the help form or by email, and the name and address you wrote it with. We use it to answer you and to remember what we said. Why we may use it: we have a good reason to answer you.

Emails we send

Emails about your order, your password and your chart are part of the service. When you calculate a free birth chart, you agree that we also email you a few short readings from it and the occasional offer, such as a birthday offer. Every one of those emails has an unsubscribe link, and you can stop them at any time. Every email has an unsubscribe link, and you can unsubscribe from all marketing at any time.

Reviews

If you write a review we publish your first name, your review and any photo of your book you add. Why we may use it: you agree when you send it. You can ask us to remove it at any time.

Technical data and cookies

Your IP address, browser type and the pages you open, kept in server logs so we can keep the site secure and fix errors. Cookies are explained in our cookie policy. Analytics and advertising cookies are used only if you agree.

Advertising

If you agree to advertising cookies, Meta and Google learn which pages you open on this site, whether you calculated a birth chart and, if you buy, the order's value and which products. We use that to measure our adverts and to show them again to people who visited. We never send them your name, email address, address or birth details. Why we may use it: you agree. You can withdraw at any time from "Cookie settings" at the foot of any page.

3. Who else sees your data

Only the people who need it to do their part. They may use it for that part and nothing else.

• Stripe, which takes card payments.
• A printing company and a delivery company, who receive your name, address and, if you gave one, telephone number so they can make and deliver your book.
• A company that sends our emails for us.
• A hosting company, where the site and its database run.
• Google, for analytics, only if you agree to those cookies.
• Meta (Facebook and Instagram) and Google, for advertising, only if you agree to those cookies.

We do not sell your data. We may have to share it with a court or authority if the law requires it.

Some of these companies, Stripe and Google for example, can process data outside the European Economic Area. Where they do, they rely on the safeguards the GDPR allows, such as the EU's standard contractual clauses. Stripe and Google are both certified under the EU–US Data Privacy Framework.

4. How long we keep it

• Your account and charts: until you delete them or ask us to.
• Orders and invoices: ten years, as Slovenian law requires.
• Messages to us: two years after the case is closed.
• Server logs: 30 days.
• Marketing emails: until you unsubscribe.

5. Your rights

You can ask us:

• what data we hold about you, and for a copy of it;
• to correct what is wrong;
• to delete your data, except what the law makes us keep;
• to limit how we use it, or to stop using it where we rely on our own interest;
• to give you your data in a form you can take elsewhere.

Where you have given us your agreement, you can take it back at any time. That does not affect what we did before.

Write to [email protected]. We answer within one month. You can see and delete your charts yourself in My astro.

If you think we have handled your data wrongly, you can complain to the Information Commissioner of the Republic of Slovenia (Informacijski pooblaščenec), Dunajska cesta 22, 1000 Ljubljana, www.ip-rs.si, or to the authority in the country where you live. We would like the chance to put it right first.

6. No automatic decisions about you

Your reading is put together by software from your birth chart, using texts written by Marsa. It makes no decision about you with legal or similar effect.

7. Children

MyAstroBook is not for children under 15. If you are under 15, please ask a parent to use it for you.

8. Keeping your data safe

The site uses an encrypted connection, and passwords are stored scrambled, so nobody can see them. No system on the internet is perfectly safe, so please keep your password to yourself.

9. Changes

If we change this page in a way that matters to you, we will tell you by email or on the site before it takes effect. The date at the top shows the latest version.

Also: Terms & conditions Terms of sale Cookie policy Contact us
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