Questions, answered

Your date, place and time of birth. The time matters most: your ascendant and the twelve houses depend on it, and they change every few minutes.

Choose "I don't know the time" on the form and we use 12:00. Your Sun and most planets will still be right, and the Moon can be a few degrees out. The ascendant and the houses cannot be known without the time, so treat them as approximate. If you can find the time on a birth certificate or ask a parent, use that instead.

Yes. The chart and the short reading are free. We ask for your email address so we can send them to you and keep them in My astro. No credit card needed.

The tropical zodiac and Placidus houses, which are the most widely used in Western astrology. Positions come from the Swiss Ephemeris, which is built on NASA JPL data, and are calculated to the minute.

Use "Edit details" on the page that shows what you entered, before you order. If you have already ordered, write to us as soon as you can.

A personal reading of your birth chart as a hardcover book, or as a PDF you download. Either one is written for one birth chart only, so you calculate or choose the chart first, then the cover.

Yes, most books are gifts. Enter their birth details, put their name on the cover, and add a short message if you like. If you don't know their birth details, you can buy a gift voucher.

By card, Apple Pay or Google Pay, through Stripe. The price you see is the price you pay, VAT included.

Yes, by email, as soon as the payment goes through.

We print and send your book within three or four working days. How long it then takes to reach you depends on where you live (usually 2–5 working days in the EU and the US, up to 14 days elsewhere). Shipping is free.

The ones in the country list at checkout. If yours is not there, write to us and we will tell you what is possible.

When the carrier gives a tracking number, it is in the email we send when your book is on its way.

Until the book goes to print, yes. Write to us as soon as you notice, because printing starts within a day or two.

Write to us with a photo and your order number. We will send you a new one.

Write to us within thirty days for a full refund. The details are in the terms of sale.

With your email address and password, from "My astro" in the menu. If you have forgotten the password, use the link in the sign-in box and we will email you a new one.

Charts are kept in the account you were signed in to when you calculated them. Try the other email addresses you use. If you still cannot find it, write to us from the address you registered with.

Sign in, open My astro, and choose Delete my account under Settings. If an order of yours has not been sent yet, write to us and we will help. What we keep and for how long is explained in the privacy policy.